Cancellation Policy - Airport Casino Event Livery

Oct 22, 2020
Frequently Asked Questions

Introduction

Thank you for choosing Airport Casino Event Livery for your ground transportation needs. We understand that plans can change, and we have implemented a comprehensive cancellation policy to ensure transparency and provide you with the best possible experience.

Guidelines for Cancellations

At Airport Casino Event Livery, we aim to make the cancellation process as hassle-free as possible. To cancel a booking, please follow these guidelines:

1. Cancellation Timeframe

We kindly request that you notify us at least 24 hours before your scheduled pick-up time. This allows us to accommodate other customers and provide them with our exceptional services.

2. Contacting Our Customer Support

To initiate a cancellation, please contact our friendly customer support team via phone or email. Our representatives are available 24/7 to assist you with any inquiries and guide you through the cancellation process.

3. Cancellation Fee

In the event of a cancellation made within 24 hours of the scheduled pick-up time, a cancellation fee will be applicable. This fee is necessary to cover administrative costs and ensure that our drivers are compensated for the reserved time and effort.

Guidelines for Reschedules

We understand that unforeseen circumstances may arise, requiring you to reschedule your ground transportation. To reschedule a booking, please review the following guidelines:

1. Rescheduling Timeframe

To ensure the availability of our fleet and drivers, we recommend notifying us at least 48 hours before your scheduled pick-up time. This allows us to make the necessary arrangements and accommodate your new preferred time and date.

2. Contacting Our Customer Support for Reschedule

Please reach out to our customer support team via phone or email to initiate a rescheduling request. Our dedicated representatives will work closely with you to find a suitable alternative, without compromising the quality of our service.

3. Rescheduling Fee

Rescheduling within 48 hours of the scheduled pick-up time may incur a rescheduling fee. This fee covers the administrative costs associated with adjusting our schedule and ensuring the availability of our fleet and drivers.

Refunds

Airport Casino Event Livery is committed to providing fair refund policies and ensuring customer satisfaction. Please note the following guidelines regarding refunds:

1. Eligibility for Refunds

Refunds may be available under specific circumstances, such as:

  • If we fail to meet the agreed-upon service standards.
  • If unforeseen circumstances prevent us from fulfilling our obligations.
  • If the cancellation is made within the appropriate timeframe and a cancellation fee has been paid.

2. Refund Process

To request a refund, please contact our customer support team. Provide relevant details, including your booking reference number and reasons for your refund request. Our team will review your case promptly and process the refund if applicable.

3. Refund Exclusions

Please note that certain circumstances may restrict the possibility of a refund, such as:

  • If the cancellation is made outside the designated cancellation timeframe.
  • If a rescheduling alternative has been provided and agreed upon.
  • If the reason for cancellation falls outside our refund eligibility criteria.

Conclusion

At Airport Casino Event Livery, we value your satisfaction and strive to deliver exceptional ground transportation services. Our cancellation policy is designed to accommodate your needs while maintaining fairness to both our customers and team members. If you have any further questions or need assistance with the cancellation or rescheduling process, please don't hesitate to reach out to our dedicated customer support team.

Ryan Hinricher
Great policy! 💯
Nov 12, 2023
Mary Zachery
👍 Good to know that the company has a comprehensive cancellation policy in place.
Nov 5, 2023
Mike Schimpf
Having a comprehensive cancellation policy sets the company apart. It's a mark of professionalism and reliability.
Aug 5, 2023
United Church
Cancellations are never ideal, but your policy makes the process much easier and stress-free for customers.
Jul 13, 2023
Tony Megens
The cancellation policy gives me confidence in booking with your company. It's a key factor in decision making.
Jun 10, 2023
Donald Kjenstad
Appreciate the flexibility in your cancellation policy. It shows that you value customer satisfaction.
May 21, 2023
Maulsby
I appreciate the effort to provide customers with a transparent cancellation policy. It's a thoughtful approach.
May 6, 2023
Istvan Kozocsa
The cancellation policy shows that the company values customer satisfaction and wants to provide a positive experience.
Apr 29, 2023
Farah Champsi
The cancellation policy seems fair and reasonable. It's important to have transparency in such matters.
Apr 26, 2023
Jim Kurtz
Thank you for the transparent cancellation policy. It makes the entire process much more convenient for customers.
Apr 18, 2023
Corky Rickland
The clear guidelines for cancellations are commendable. It makes the whole process easier to navigate.
Apr 3, 2023
Nancy Alcott
I've never encountered such a well-explained cancellation policy before. Kudos to your team for the clarity.
Mar 19, 2023
Jeanne Watkins
I had to cancel a booking, and the process was hassle-free. The cancellation policy lived up to its promises.
Feb 18, 2023
Justin Kniepman
Having a clear cancellation policy helps in managing expectations and reduces any potential inconvenience. Thank you.
Feb 9, 2023
Dushy Stevanic
The cancellation policy reflects a commitment to customer service. It's reassuring to see such attention to detail.
Jan 31, 2023
Neville Price
Thanks for the clear information regarding the cancellation policy. It's reassuring to know what to expect.
Jan 16, 2023
Priya Goel
Appreciate the effort to create a detailed cancellation policy. It shows a commitment to customer satisfaction.
Jan 12, 2023
Anna Vangrubben
The cancellation policy offers a fair deal for both customers and the company. It's a win-win situation.
Jan 10, 2023
Jiecheng Song
It's great to see clear policies in place, especially when it comes to cancellations. It's a sign of a well-organized company.
Jan 6, 2023
Rosendo Ramirez
It's great to have a clear policy for cancellations. It makes the entire process more straightforward for everyone.
Dec 13, 2022
Jessica Berlin
The detailed guidelines for cancellations are helpful. It's good to know what to expect in such situations.
Dec 9, 2022
Stuart Paskow
Thank you for providing a straightforward cancellation policy. It's a sign of professionalism.
Nov 27, 2022
Nicole Wingate
Your cancellation policy is detailed and customer-friendly, making the entire process hassle-free for customers.
Nov 3, 2022
Antonia Peterson
I always appreciate a well-defined cancellation policy. It eliminates any confusion and ensures a good experience.
Oct 19, 2022
Randal Kuchenmeister
Transparent cancellation policies like yours make it easy for customers to engage with your services. Well done!
Oct 12, 2022
Adam Rauff
I'm glad to see that the company has put thought into the cancellation policy to accommodate unexpected changes.
Sep 29, 2022
Andrew Bitext
From a customer standpoint, a well-defined cancellation policy is always reassuring. Thank you for that.
Sep 8, 2022
Caroline Obayda
The cancellation policy communicates a sense of responsibility and commitment to customer satisfaction.
Aug 24, 2022
Shahar Fleischman
The cancellation policy enhances the overall customer experience. It's a thoughtful addition.
Aug 16, 2022
Zoe Church
The cancellation policy is well thought out and demonstrates a customer-centered approach. Kudos to your team.
Jul 13, 2022
Cary Macphee
The clear guidelines for cancellations make the entire process stress-free for customers. It's much appreciated.
Jul 1, 2022
Sunita Wadhwani
The cancellation policy seems fair and reasonable. It's important to have transparency in such matters.
Jun 15, 2022
Michelle Svarc
I recently had to cancel my reservation, and I'm impressed with how efficiently it was handled. Thank you!
May 8, 2022
Sam Siskind
The comprehensive cancellation policy sets a high standard for customer service. It's a job well done.
May 6, 2022
David Borchetta
I recently had to cancel my reservation, and the process was handled with efficiency and professionalism. Thank you!
Apr 24, 2022
David Ferris
The cancellation policy adds a layer of assurance for customers, knowing that there's a clear process in place.
Apr 19, 2022
Briar Yarrall
Appreciate the flexibility in your cancellation policy. It shows that you value customer satisfaction.
Mar 24, 2022
Bensey Schnip
Your cancellation policy reflects a customer-centric approach, which is always a positive aspect of any business.
Mar 4, 2022
Rajesh Galivanche
This cancellation policy seems to prioritize customer needs, which is always a plus.
Feb 1, 2022
Kristen Smith
The cancellation policy provides a sense of security and peace of mind for customers. That's important.
Dec 5, 2021
Crystal Kirby
I always appreciate a well-defined cancellation policy. It eliminates any confusion and ensures a good experience.
Dec 2, 2021
Gerald Lamalfa
I'm glad to see that the company has put thought into the cancellation policy to accommodate unexpected changes.
Nov 26, 2021
Gretta Na
Transparency in the cancellation policy is appreciated. It builds trust with the customers.
Nov 14, 2021
Daniel Buirne
I like that the company has taken the time to outline the cancellation policy clearly. It speaks to their professionalism.
Sep 9, 2021
Theo Tsaousides
Having a clear cancellation policy is a big plus. It makes the entire booking process much smoother.
Jul 29, 2021
Ray Hertz
A clear cancellation policy like this one sets the bar high for customer service. Kudos!
Jul 22, 2021
David Kiaee
The company's commitment to providing a clear cancellation policy is commendable. It's a mark of professionalism.
Jul 21, 2021
Abdoul Traore
I encountered a situation where I had to cancel my booking, and the process was very smooth. Kudos to your team!
Jul 19, 2021
Luanne Alford
The detailed guidelines for cancellations are greatly appreciated. It makes the entire process transparent and fair.
Jul 15, 2021
Sam Gaston
Clear guidelines for cancellations make the entire process stress-free for customers. It's much appreciated.
Jul 11, 2021
Paul Watson
Your detailed cancellation policy is a testament to the company's dedication to providing a high-quality service.
Jul 3, 2021
Darren Allison
It's great to have a clear policy for cancellations. It makes the entire process more straightforward for everyone.
Jun 12, 2021
Jason Needham
The cancellation policy communicates a sense of care and responsibility towards customers. Impressive!
May 31, 2021
Kurt Apen
The cancellation policy adds an extra layer of security for customers. It's a great way to build trust.
May 19, 2021
Arik Abel
Thank you for considering the need for a comprehensive cancellation policy. It's a mark of reliability.
May 17, 2021
Clifford Pepper
The cancellation policy reflects the company's understanding of its customers' needs. It's a job well done.
Apr 23, 2021
Ayesha Akhter
This cancellation policy seems to prioritize customer needs, which is always a plus.
Apr 4, 2021
Yangmee Shin
I recently had to cancel my reservation, and I'm impressed with how efficiently it was handled. Thank you!
Mar 8, 2021
Lloyd Baguio
The cancellation policy provides peace of mind for customers, knowing that there's a clear procedure in place.
Mar 1, 2021
Ryan Budke
I like the clarity and fairness of your cancellation policy. It's a good reflection of your company's values.
Feb 19, 2021
Sue Sullivan
👍 Good to know that the company has a comprehensive cancellation policy in place.
Feb 17, 2021
Michael Gisby
The detailed guidelines for cancellations are helpful. It's good to know what to expect in such situations.
Jan 28, 2021
Dave Bine
The clear guidelines for cancellations show that the company prioritizes customer satisfaction. Well done!
Jan 2, 2021
Kim Myers
The cancellation policy gives me confidence in using your services. It's a reflection of a customer-focused approach.
Dec 31, 2020
Christine Mark
Thanks for the clear information regarding the cancellation policy. It's reassuring to know what to expect.
Nov 16, 2020
Nadine Wilden
I encountered a situation where I had to cancel my booking, and the process was very smooth. Kudos to your team!
Nov 3, 2020
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